Unopened Products Changed your mind? No problem! We will happily accept returns of UNUSED and UNOPENED products. Please note that we do not refund the original postage fees with the return. To return a product, please contact our customer service team with your order number and the item's details. Damaged or Faulty Products We take great care when packing your items so that they won't get damaged in transit. If an item does arrive damaged, we ask that you let us know right away and we'll arrange for the item to be returned back to us and a replacement to be sent out to you. Or if you prefer, we can refund you the original purchase price if the product is deemed faulty (less any postage costs).
For change of mind on UNUSED and UNOPENED products, you may return the product up until 365 days from the order date. Please note that the unwanted item/s must be returned back to us in their original condition. Please read the returns process below. For faulty products, please contact us here to confirm the warranty period and steps for your return.
1. Contact our customer service team and let us know that you would like to arrange a product return. We'll advise the best address for you to send the item back to. 2. Pack and seal the item/s in their original shipping package and post them back to us. 3. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card or PayPal account. Please allow up to 7 days from the date we receive the returned goods for the refund to be processed.
Delivery times vary depending upon the delivery area. See below for Australia
Delivery Area Standard Express Melbourne, Geelong, Ballarat, Bendigo 2 Days Next Day Sydney, Wollongong, Newcastle, ACT, Central Coast, Adelaide 2 - 3 Days Next Day Brisbane, Sunshine Coast, Gold Coast, Hobart 3-5 Days Next Day Perth, Darwin 4-6 Days 2 Days Rest of Australi 6-9 Days 4 Days
Free Customer Pick-Up is available in Victoria.
Yes, free standard shipping is available for orders in Australia
Yes, customer order pick-up is available from our warehouse in Ormond Road, Narre Warren South 3805. Our operating hours are Monday-Friday , 10am-4:30PM.
To opt for pick-up, select the "Pick-Up option as the Shipping Method at checkout. Our full address will be provided once the order is completed, and you will be emailed as soon as your order is ready to collect. Pick-up orders are ready for collection within 30 minutes of payment during the above warehouse operating hours. Pick-up orders placed outside of our warehouse operating hours will be available the next weekday morning from 10am. Please note: Our warehouse is also retail store as well your more than welcome to come in and check it out our full range products
We pack and send out all orders placed before 3pm AEST on the same day, Monday through Friday. Orders placed after this time are sent out the following business day.
If you've not shopped with us before, we suggest that you check your junk/spam folders first and to make sure Barbersupplies & Co is on your safe senders list. Also check to ensure that you placed your order using the right email address. You can view this in your "My Account" section once you’re logged in and update if required.
Once your order is shipped from our warehouse, we’re no longer able to change the address that your order is being sent to. Don't worry, if you're not in when a delivery is attempted, a card advising where you can pick up your parcel will be left for you. We also recommend that all of our customers keep their Barbersupplies & Co account details and address book up to date.
If you're not available to take delivery, the carrier will leave a delivery card advising that your parcel has been delivered to a safe location; usually your local post office.
We're able to deliver to PO Box addresses if the item lighter then 500gr in Australia
We can deliver to your work address; you'll just need to make sure someone is available to receive the parcel.
Our warehouse team prepares and dispatches orders very quickly to meet our shipping cut-off times. However, if you need to change or cancel your order, please contact our customer service team with your order number and we will accommodate as quickly as possible. Typically, orders placed before 3PM can be changed before 3PM the same day. Orders placed after 3PM can be changed until 10AM the following business day.
We take great care when packing your items but things may go awry from time to time. If your order is missing an item, please contact our customer service team with your order number and the missing item's name. We will resolve the issue for you as quickly as possible.s
If you have receive an incorrect or faulty product, please contact our customer service team with your order number and the details of what went wrong. We will resolve the issue for you as quickly as possible.
You can pay for your order using Visa, MasterCard, and American Express debit and credit cards, as well as PayPal. If you are trying to use a discount code, please enter it into the Discount field on the Checkout page, and press 'Apply'.
If your card is authorised, payment will immediately be taken from your account and you will receive an order confirmation email. If your card is not authorised, payment will not be taken.
Yes! Our site is built upon the secure Shopify platform that offers best-in-class security that is regularly updated to counter any new online threats. We do not store any credit card details on our site, so your information is always secure.
Barbersupplies & Co is has a barbershop as well it’s allowing us to stock a huge range of men's grooming products in our Barber Shop at the best prices. We do offer customer pick-ups for Victorian orders.
Barbersupplies & Co only stock genuine and authentic items, so you can be sure the item you’ve received is the real deal!
Our wholesale division offers a selected range of products for barbers and stores alike. Head over to our wholesale page and check it out for more information.
Firstly, you need to browse the website and find the items that you’re after. Once you've got the item page open, click the 'Add to Cart' button. Once you've found everything you're looking for, you can pay for your order and checkout. Click on the Shopping Cart in the top right hand corner of the screen and then click the ‘Checkout’ button. On the Checkout section, you'll see an order summary of what you'll be receiving from Beard & Blade. Under this is our discount code section which you can enter any coupon or voucher codes that you might have -- click ‘Apply’ to apply the discount. On the left, fill in the delivery address for your order. Please choose carefully as the delivery option you choose cannot be amended at a later date. The next screen will allow you to choose from the available delivery methods, including costs. The final stage of the checkout is the payment section. Select the payment method you'd like to use and fill in the relevant details. You'll also need to enter a billing address if it is different to the delivery address. When you're ready to place your order click on the 'Complete Order' button. Once you've placed your order, you'll be taken to a confirmation page. You'll also receive a confirmation order email to your registered Barbersupplies & Co email address giving you all the details of your order.